Frequently Asked Questions

Q. What is the Bay Area News Group Rewards Program?
A. The Bay Area News Group has partnered with SaveAround, an organization dedicated to connecting consumers with great brands in your town (and every town) by providing rich discount certificates and coupons to local dining, entertainment, services, spas and much more. Most of the certificates are discounted at 50% or more!

Q. How do I use my printable discount coupon?
A. Ensure you are logged in and click on the Print icon on the Coupon Page and you’ll be able to print your discount certificate. A printed certificate is valid for 7 days from the day you print. This is designed to help merchants prevent coupon fraud.

Q. What is the Number of Prints?
A. Each retailer provides a number of discount certificates per member to use throughout the year. Limits are due to the richness of the discounts provided by our business partners.

Q. How do I use my mobile discount coupon?
A. The Rewards program features a suite of discounts available on your mobile device. Click on the “Redeem” button and show your certificate to the merchant with the coupon displayed on your phone.

Q. What are Levels?
A. As part of your subscription with the Bay Area News Group, you will have access to more expanded offers as you increase your membership level. In order to increase, select the Upgrade button that will take you to the Bay Area News Group Page to learn how to increase your membership status.

Q. I'm having trouble printing my coupon
A. Make sure you are properly connected to the printer and the available settings are correct. Contact our customer service department during standard business days and hours: Monday - Friday, 9am - 5pm EST at 866.554.5061 to ensure your coupon is available for print.

Q. Where can I find a list of merchants participating in this program?
A. A complete list of merchants with available offers can be found on the site under the browse button. You can also view businesses by category and if they are available for online printable or mobile redemption

Q. A Merchant did not accept the coupon
A. SaveAround works hard to communicate the program to our business partners. If you do run into an issue where a business has not accepted the coupon, please click on the Contact Us page and provide the information on the business so we can call them. Alternatively, contact our customer service department during standard business days and hours: Monday - Friday, 9am - 5pm EST at 877-768-6043 to ensure your coupon is available for use.

Q. I have a question regarding my subscription, who do I call?
A. For subscription questions please call the appropriate Bay Area News Group directly.

The Mercury News: 408-920-5000 (voice) 408-288-8060 (fax)
4 N. Second Street
Suite 800
San Jose, CA 95113

East Bay Times: 925-935-2525
175 Lennon Lane
Suite 100
Walnut Creek, CA 94598

Silicon Valley Community Newspapers: 408-200-1000 (voice) 408-200-1011 (fax)
1095 The Alameda
San Jose, CA 95126